Salon & Boutique Policies

Shear Image Salon & Boutique Salon & Boutique 

Policies June 2018   

Helpful Tips:


It is best to arrive 15 minutes prior to your service. We cannot guarantee your appointment if you arrive late. We may have to modify your service or have an available service stylist complete the service.   


A 24 hour notice is required for all cancellations. Failure to cancel on time will result in 50% charge for the cost of the services reserved, at your next visit.

Homecoming &  Prom Hair 

Appointment Policy  Homecoming and Prom appointments require a deposit of $25.00 to hold the appointment time (the deposit will come off the final payment)   Deposit  must be made at time of booking the Homecoming or Prom hair appointment.  If deposit is not paid within two days of booking the appointment we have the right to cancel that booking. We have a 24  hour cancellation policy for all Homecoming and Prom appointments.    

If the appointments are cancelled in less then 24 hours or you do not show up for your appointment Shear Image will not refund your deposit.   *Shear Image recommends guest wear a button-up shirt to ease in removing the shirt without affecting the finished hair style.

Please call 804-639-7410 and leave a message or email us at


Shear Image Salon & Boutique accepts Mastercard, Visa, American Express, cash and checks. A $25 fee will be applied to all returned checks.  

Cell Phone Use 

To help us provide a relaxed atmosphere for everyone, please silence your cell phones during your visit with the salon, and if you need to make a call step outside.

Product Return Policy 

Haircare products are non-refundable after 30 days.  Boutique – Items can be returned for store credit only, issued in the form of a gift card.  We cannot issue refunds.  All returns must be received within 30 days of the sale date.  Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.  Anything purchased at a discounted price is a FINAL SALE and is not eligible for returns.   If you do not have a receipt – items will be half price and you will be given a store credit.